Refund Policy
Every Creative Handz piece is handmade with care. Some pieces are ready to ship from our in-stock collection, and others are custom made just for you. We stand behind both.
In-stock items
- These pieces are already made and ready to ship.
- All sales are final. Please check the size, measurements and photos before you order. If you're unsure about fit or color, email us first and we'll gladly help.
Custom orders
- Custom orders are paid in full at checkout. This reserves your spot and covers materials bought just for you.
- 24-hour cancellation: you can cancel a custom order for a full refund within 24 hours of placing it, as long as we haven't sent your mockup yet.
- Before we make anything, we email you a mockup. You can request changes until you're happy with it.
- Once you approve your mockup, your order is final sale. Because it's made only for you, we can't accept returns or give refunds for a change of mind.
Our Handmade Guarantee
If we make a mistake, we'll make it right at no cost to you. This includes:
- Your item arrives damaged or defective.
- It doesn't match the listing, or doesn't match your approved mockup (for example, wrong colors, wrong size or a spelling error we made).
- You received the wrong item.
Email creativehandz72@outlook.com within 7 days of delivery with your order number and photos. We'll repair, remake or replace it, and cover the shipping. If we can't fix it, we'll refund you.
Not covered
- Change of mind.
- Sizes or details you chose or approved.
- Small variations that are natural in handmade work (up to 1–2 inches in size, slight color differences from your screen).
- Wear, washing or care damage.
- Packages lost because of an incorrect address.
Lost or stolen packages
We'll help you file a claim with the carrier.
Questions?
Email creativehandz72@outlook.com. We reply within 1–2 business days, Monday to Friday.